Refund Policy
Welcome to CalmHerbTrail! We are committed to ensuring the satisfaction of our customers. As part of our service, we acknowledge that there may be times when you need to return a product. This Refund Policy outlines the conditions under which refunds are provided.
Cancellation Before Delivery
If you wish to cancel your order before it has been delivered, please contact us immediately at +39 06 1234 5678. Orders can only be canceled before they are prepared. Once preparation has begun, we will not be able to cancel the order.
Returns and Refunds After Delivery
Our goal at CalmHerbTrail is to ensure that you are completely satisfied with your order. If for any reason, you are not satisfied with the product you received, we encourage you to contact us within 2 hours of delivery to address your concerns.
To be eligible for a refund, your item must be in the same condition that you received it. To initiate a refund, please provide the receipt or proof of purchase and contact us via our website at calmherbtrail.site or our phone number +39 06 1234 5678.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Non-refundable Items
Please note that certain items are not eligible for a refund, including but not limited to:
- Gift cards
- Customized orders
- Any item not in its original condition or is damaged
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please reach out to us at +39 06 1234 5678.
Refund Processing Time
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at +39 06 1234 5678.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at +39 06 1234 5678 or visit us at our address: Pizzeria Paradiso, Via Roma, 00184, Italy.
Policy Updates
We reserve the right to change or update this Refund Policy at any time. The current version will reflect those changes and will be accessible on our website. This policy is effective as of January 1st, 2023.